What is a Pre-order?
If the outfit you want is "sold-out" in the size you want, you can pre-order that item as long as you see the pre-order option on the product page. Pre-orders can take 6 to 8 weeks to be delivered. We can try to rush-order if you send us an email but we cannot guarantee a delivery date. Remember to mention the size (Size 1 year to 10 year available) in the "Order Notes" section while placing the order online. Note: No returns; For online orders, exchange only within 15 days of pre-order delivery. For any questions, feel free to email us at email@example.com.
What size should I get for my child?
Great question! Most of our garments are true-to-size and correlate directly with the child's age. Please click here for more information on sizing. Still struggling? E-mail us at firstname.lastname@example.org and we can measure and provide you exact outfit measurements (dress length, waist, pants length, etc.) to assist you further.
If the dress or suit doesn’t fit?
For online orders, you can do a size exchange within 15 days of order delivery, if the item is in stock. E-mail us at email@example.com and we can coordinate the size exchange for you. Note: All sale, clearance, and discounted items are final sale so no returns. All hair accessories, undergarments and sleepwear is absolute Final Sale. For more information on our return policy, click here.
What are the Fabric Care Instructions for Tie & Tiara garments?
We recommend a gentle dry clean for longer usage of all outfits. We strongly advise against home washing for garments that cannot be separated by colors. To avoid color staining from dark to light parts of the garment, opt for a gentle dry clean.
Are there any color variations or design variations to consider while purchasing?
Yes, please note that the colors as they appear in photography on screen may slightly vary from what they look like on different textured fabrics; colors may also appear different based on your desktop, laptop or phone screen resolution. Additionally, dress pieces are hand-made and may often vary in minor details, colors, pearls, feathers, or embellishments.
Is express shipping available for online orders?
Yes, during checkout, you will see the option to choose Standard Shipping or Express/Faster shipping.
How soon can I expect my product once I place an online order?
Items-in-stock will process and ship out within 5-7 business days from Ontario, Canada. From there on, you will be able to see the courier transit timeframe and track your order through a tracking code that will be sent to you via e-mail.
The dress/suit I am ordering online is for a special occasion - can you guarantee a delivery date?
We will make every effort to get your outfit to you on time, however, we do recommend ordering ahead to avoid any processing/shipping/transit delays. As soon we ship the order, you will receive an email with a tracking number and a delivery date estimate. If the dress or suit you are ordering is a rush order then please e-mail us at firstname.lastname@example.org so we can advise on the expected delivery date and make arrangements to process the order faster.
Will you ship outside of Canada?
Yes, we ship internationally. For more information on international shipping policies please visit our Shippings & Returns page.
Do I need to create an account to place an order?
No, creating an account is optional. However, we do recommend creating an account to view past orders, check the status of current orders, and to tracks shipments.
Do you provide a gift box?
Yes, giftboxes are available for purchase.
Can I pre-order an item if it is currently out of stock?
Yes, for out of stock items, we do accept pre-orders; you can pre-order through our website and we will e-mail you with the approximate shipping date.
Do you price match/adjust if the item I purchased goes on sale?
Yes, a one-time price adjustment will be provided on regular priced items within 2 days (48hours) of the original purchase date, if the item goes on sale during that time. The price difference between your purchase price and the sale price will be issued as a store credit. To receive a price adjustment, email us at email@example.com with your original purchase receipt.