Shipping Rates

Shipping rates will be calculated at checkout.

Please note that for international orders (USA, Europe, Asia) customer is responsible for the payment of any import or duty fees that may be incurred.

Shipping Timeline

All orders for items in stock (Canadian & International) will be shipped within 2-3 business days. Once shipped, you will receive an e-mail with tracking information for your order. For pre-ordered items, we will email you with the approximate shipping date. 

Canadian Returns

In-store purchases: Product can be returned or exchanged in its original condition with labels attached within 10 days of purchase. You can exchange the items for any other item or size (equal or more value) or you may return for a store credit. All items must be returned in the original packaging, with tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt. (During Lockdown, products purchased online or in-store can be exchanged via curbside pickup/drop-off. Send us an email at customerservice@tieandtiara.com and we can coordinate a date/time for the exchange)

All sale items, discounted items, hair accessories/jewelry are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

Online Orders: Product can be exchanged/returned for a store credit within 10 days of receiving the package. You will receive a store credit for the amount of the product minus the shipping fees. You can also exchange the items for any other item or size (equal or more value) by visiting our store location. To process the return, please email us at customerservice@tieandtiara.com with your order number and we will start the return process. All items must be returned in the original packaging, with tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt. (During Lockdown, products purchased online can be exchanged via curbside pickup/drop-off at SquareOne Mall. Send us an email at customerservice@tieandtiara.com and we can initiate the exchange/return for you)

All sale items, discounted items, hair accessories/jewelry are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

International Returns (USA, Asia, Europe and others)

Product can be returned in its original condition with labels attached within 20 days of purchase for store credit. You will receive a store credit for the amount of the product minus the shipping fees.* All items must be returned in the original packaging, with tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt.

All sale items, discounted items, hair accessories/jewelry are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

*Shipping fees are non-refundable for all online orders.