Shipping Rates

Shipping rates will be calculated at checkout.

Please note that for international orders (USA, Europe, Asia) customer is responsible for the payment of any import or duty fees that may be incurred.

Shipping Timeline

All orders for items in stock (Canadian & International) will be shipped within 2-3 business days. Once shipped, you will receive an e-mail with tracking information for your order. For pre-ordered items, we will email you with the approximate shipping date. 

Canadian Returns

In-store purchases: We do not offer returns. Size Exchange only within 10 days of purchase (only if the size is in stock). All items must be brought back in the original packaging, with tags/labels attached, unwashed, unworn, and in original resalable condition along with the original purchase receipt. (During Lockdown, products purchased online or in-store can be exchanged via curbside pickup/drop-off. Send us an email at customerservice@tieandtiara.com and we can coordinate a date/time for the exchange)

All sale items, discounted items, accessories, shoes, are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

*Shipping fees are non-refundable for all orders.

Online Orders: We do not offer returns. Size Exchange only within 10 days of purchase (Only if item is in stock). You can do the size exchange in-store or online. If you choose to exchange the order online via courier/mail instead of in-person, then please note that extra Shipping fees will apply. To process the return via courier/mail, please email us at customerservice@tieandtiara.com with your order number. You can then mail the original order back to us and place a new order online for the size you want. All items must be sent back in the original packaging, with labels/tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt. (During Lockdown, products purchased online can be exchanged via curbside pickup/drop-off at SquareOne Mall. Send us an email at customerservice@tieandtiara.com and we can initiate the exchange for you). You do not have to wait for us to receive the original item(s) before placing the exchange order.

Customer will be responsible for the shipping fees for the exchange. 

All sale items, discounted items, accessories, shoes, are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

*Shipping fees are non-refundable for all orders.

International Returns (USA, Asia, Europe and others)

Product can be exchanged in its original condition with labels attached within 20 days of purchase for another size. All items must be returned in the original packaging, with tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt. To process the return via courier/mail, please email us at customerservice@tieandtiara.com with your order number. You can then mail the original order back to us and place a new order online for the size you want. All items must be sent back in the original packaging, with labels/tags, unwashed, unworn, and in original resalable condition along with the original purchase receipt. You do not have to wait for us to receive the original item(s) before placing the exchange order.

All sale items, discounted items, accessories, shoes, are absolute final sale and no exchanges or refunds will be provided on these items for online and in-store purchases.

*Shipping fees are non-refundable for all orders.